Questions & Answers

Below are your most frequently asked questions which we have answered. Please check here before you get in contact with us, as you may find we have already answered your question.

Just select a category below and then click on a question to view the answer.

About the Collection

  • How often is the collection published?

    Issue 1 will be on sale on 25/06/2018 and issue 2 on 16/07/2018. Thereafter, books will be published every fortnightly on a Thursday.

  • How much does each issue cost?

    Issue 1 comes at the special price of R29.90.

    Issue 2 comes at the special price of R79.90.

    From issue 3 onwards, price is R119.90 per issue.

  • How many issues are there in the collection?

    There are currently 130 issues planned in the collection.

  • Are issues available digitally?

    We’re sorry, but issues will not be available digitally.


  • How do I subscribe?

    You can subscribe in one of 3 ways; online, by telephone on 011 265 4309, or by post by filling in a subscription form which can be found in issues 1, 2 and 3 of the collection.

  • What are the subscription gifts, and when will I receive them?

    You will receive your FREE issue, and your FREE Route 11 tin poster with your 1st delivery. (Please note subscribers who start from issue 1 will receive their free issue in their 2nd delivery)

    You will receive your FREE Classic Routemaster binder with your 3rd delivery.

    You will receive your FREE Routemaster travel mug with your 5th delivery if you subscribe by direct debit.

    You will receive your FREE London Transport bonnet roundel badge with your 7th delivery.

    You will receive your FREE 1:76 Routemaster diecast model with your 9th delivery.

    Please note, some gifts may be dispatched separately from the issues.

  • Can I get the free subscription gifts without subscribing?

    No, sorry, but if you’d like to subscribe you can do so via our subscribe page. Please note that gifts are part of a special offer only available to people who start their subscription with issues 1, 2, 3, or 4.

  • Where is my nearest stockist?

    You should be able to pick up your copy from all good newsagents. Alternatively, you can click here to subscribe online.

  • What payment methods are available?

    Direct Debit, Visa, Mastercard or via invoice.

  • When will payments for my subscription be taken?

    Payments are only taken once your order has been dispatched. Payments are taken every 4 weeks, and the date will depend upon when you take out your subscription.

  • What should I do if I receive an invoice for an issue I have already paid for or returned?

    If you have paid for your issues or returned them within the last 7 days, please ignore the new invoice. If you have any other problems, please contact our customer service team. Paying promptly will guarantee that you receive your issues at the right time and that we don’t send you reminders.


  • How do I cancel my subscription?

    You can cancel at any time giving 28 days’ notice. If you contact the team by writing, please include your name and subscription reference.

  • How do I return an issue?

    If you are not satisfied with a dispatch, you have the right to return it within 14 (fourteen) days from the day you received it. To exercise this right, simply inform us of your decision by email, telephone, or letter. You may send us back the dispatch, at your own cost, without giving any reason and without any penalty. Of course, you will not have to pay for this dispatch. As soon as we have registered the return of the dispatch, your debt will be cancelled. The dispatch must be returned, sealed, with the invoice, where applicable, to the following address:

    Classic Routemaster
    Hachette Publishing

    Please include your subscription number with your parcel. A parcel kept more than 14 calendar days means acceptance and the invoice should be paid promptly.

  • How can I get back issues?

    You can contact our Customer Service Team using one of the methods on our Contact page. Please note that it can take up to 28 days to deliver your back issues from receiving your request.

  • I have not received all my issues or gifts, how can you help?

    If you have recently subscribed please allow up to 28 days for the delivery of your first parcel. Our customer services team can resolve this for you, please just get in touch using one of the methods on the contact page. If you email the team, please include your name and subscription number in the subject line.

  • Why have I received the wrong issue/s?

    We will replace all your issues with the correct copies. In order for us to arrange for a replacement, please contact our Customer Service Team via phone or email. If you email the team, please include your name and subscription reference in the subject line.

  • I cannot find copies in the shops – what do I do?

    You can ask your newsagent to place a regular order for you so you can pick up your issues from them. If you need back copies you can ask your newsagent to order them for you or just contact our Customer Service Team. Don’t forget, if you become a subscriber, issues will be delivered to your nearest post office free of charge and you will receive some free superb subscription gifts!

  • What should I do if I receive a damaged issue?

    We will replace any damaged issue free of charge. Just send back your damaged issue and contact our customer service team using one of the methods on the contact page.


  • What if I move house?

    We will update your details accordingly. Please get in touch with our customer services team to let them know your new address.

  • What if my card is expired/my payment details changed? How can I update my details securely?

    Please give us a call on 011 265 4309 and make sure that you don’t share any of your payment/card information by email.

  • Can I change the payment date of my subscription?

    Unfortunately we cannot change a payment date as credit card/debit card payers are all submitted at once.


  • Why can't I get through on the telephone number given?

    We have lots of lines and staff dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please email our Customer Services Team on

  • I cannot access some of the website pages. What can I do?

    It may be a temporary problem, so please click refresh to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription, please get in touch with our customer services team using one of the methods on the contact page.